Get in touch

[General inquiries]

support@Veloqor.com

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support@Veloqor.com

[Phone]

+1 (555) 123-4567

[Retail & partnerships]

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Frequently 
Asked Questions

What should I do if the device does not heat up after connection?
  • Please make sure your phone supports OTG functionality.
  • Check whether the device is fully inserted into the phone port.
  • Ensure Bluetooth is enabled and the app has Bluetooth permission.
  • Try unplugging and reconnecting the device or restarting the app.
  • If there is dust in the port, gently clean it before reconnecting.
Why does it feel hot or slightly painful during treatment?

This product uses Local Hyperthermia technology to relieve itching through short-term heat stimulation. A mild warming sensation is normal and necessary for the anti-itch effect.

If it feels too hot or uncomfortable:

  • Please use "Soothing Mode"
  • Enable "Sensitive Mode"
  • Shorten the treatment duration

If significant pain occurs, stop using the device immediately.

What treatment duration should I choose?

The device supports three treatment durations:

  • Short: 4 seconds
  • Medium: 7 seconds
  • Long: 9 seconds

For first-time use, it is recommended to choose:

  • Short + Soothing + Sensitive
What is the difference between Soothing Mode, Sensitive Mode, and Powerful Mode?
  • Soothing Mode (49°C /119.3°F)

Suitable for sensitive skin, children, or first-time users.

  • Powerful Mode (52°C /124.7°F)

Suitable for most adult skin types.

  • Sensitive Mode

Reduces the current temperature by approximately 1.5°C, suitable for highly sensitive areas.

Available temperature combinations:

  • Soothing+Sensitive: 47.5°C/117.5°F
  • Soothing: 49°C/120.2°F
  • Powerful + Sensitive: 50.5°C/122.9°F
  • Powerful: 52°C/125.6°F
When is the best time to use the device after an insect bite?

It is recommended to use the device as soon as possible after being bitten.
Earlier heat treatment usually provides better itch relief.
Even if itching has already started, the device may still help reduce discomfort.

How many times can the same area be treated continuously?
  • Allow at least 2 minutes between treatments.
  • Use the device in the same area no more than 5 times per hour.

Excessive use may cause redness or skin irritation.

Can children use the device?

Yes, but please note:

  • Children under 12 years old must use it under adult supervision.
  • Children under 3 years old must not use the device.

For children or sensitive skin, it is recommended to use:

  • Short duration
  • Soothing Mode
  • Sensitive Mode
Can pregnant women use the device?

This product contains no medication and relieves itching only through local heat therapy.
Generally, it can be used during pregnancy.
If there are special circumstances or health concerns, please consult a doctor first.

Why does the device require Bluetooth?

Bluetooth is used for:

  • Connecting to the app
  • Synchronizing treatment settings
  • Controlling the treatment process
  • Device communication

The device does not collect or upload medical data during treatment.

 

Can the device be used without connecting to the app?

AT03 requires power through a USB-C connection. Even without opening the app, the device can automatically start heating when it is touched on the skin.
The device will operate according to the last settings saved in the app.

If no settings have ever been configured in the app, the default settings are: Short+Soothing+Sensitive mode.

Can I charge my phone while using the device?

It is not recommended.

Do not charge your phone while using the device to avoid electrical risks or device malfunctions.

Is this product completely drug-free?

Yes.

This product relieves itching only through heat therapy and contains no medication, chemicals, or active substances.

What insect bites is this product suitable for?

It can help relieve itching and discomfort caused by:

  • Mosquitoes
  • Horseflies
  • Wasps
  • Bees
  • Other similar insects
Can this product replace medication or medical treatment?

No.

This product is only intended to relieve itching and discomfort caused by insect bites. This product cannot:

  • Prevent disease transmission
  • Treat allergic reactions
  • Replace professional medical diagnosis or treatment

If severe swelling, breathing difficulty, infection, or other serious symptoms occur, seek medical attention immediately.

Why is it recommended to start with a lower setting for first time use?

People have different levels of heat tolerance, and different body areas vary in sensitivity.
Starting with a lower setting helps users find a more comfortable treatment intensity.

How should I clean the device?
  • Unplug the device before cleaning.
  • Use a soft disinfectant wipe to clean the heating plate.
  • Do not immerse the device in water.
  • Do not use alcohol, solvents, or abrasive cleaners.

Keep the device dry and avoid storing it in direct sunlight.