Get in touch
support@Veloqor.com
support@Veloqor.com
+1 (555) 123-4567
support@Veloqor.com
Frequently Asked Questions
- Please make sure your phone supports OTG functionality.
- Check whether the device is fully inserted into the phone port.
- Ensure Bluetooth is enabled and the app has Bluetooth permission.
- Try unplugging and reconnecting the device or restarting the app.
- If there is dust in the port, gently clean it before reconnecting.
This product uses Local Hyperthermia technology to relieve itching through short-term heat stimulation. A mild warming sensation is normal and necessary for the anti-itch effect.
If it feels too hot or uncomfortable:
- Please use "Soothing Mode"
- Enable "Sensitive Mode"
- Shorten the treatment duration
If significant pain occurs, stop using the device immediately.
The device supports three treatment durations:
- Short: 4 seconds
- Medium: 7 seconds
- Long: 9 seconds
For first-time use, it is recommended to choose:
- Short + Soothing + Sensitive
- Soothing Mode (49°C /119.3°F)
Suitable for sensitive skin, children, or first-time users.
- Powerful Mode (52°C /124.7°F)
Suitable for most adult skin types.
- Sensitive Mode
Reduces the current temperature by approximately 1.5°C, suitable for highly sensitive areas.
Available temperature combinations:
- Soothing+Sensitive: 47.5°C/117.5°F
- Soothing: 49°C/120.2°F
- Powerful + Sensitive: 50.5°C/122.9°F
- Powerful: 52°C/125.6°F
It is recommended to use the device as soon as possible after being bitten.
Earlier heat treatment usually provides better itch relief.
Even if itching has already started, the device may still help reduce discomfort.
- Allow at least 2 minutes between treatments.
- Use the device in the same area no more than 5 times per hour.
Excessive use may cause redness or skin irritation.
Yes, but please note:
- Children under 12 years old must use it under adult supervision.
- Children under 3 years old must not use the device.
For children or sensitive skin, it is recommended to use:
- Short duration
- Soothing Mode
- Sensitive Mode
This product contains no medication and relieves itching only through local heat therapy.
Generally, it can be used during pregnancy.
If there are special circumstances or health concerns, please consult a doctor first.
Bluetooth is used for:
- Connecting to the app
- Synchronizing treatment settings
- Controlling the treatment process
- Device communication
The device does not collect or upload medical data during treatment.
AT03 requires power through a USB-C connection. Even without opening the app, the device can automatically start heating when it is touched on the skin.
The device will operate according to the last settings saved in the app.
If no settings have ever been configured in the app, the default settings are: Short+Soothing+Sensitive mode.
It is not recommended.
Do not charge your phone while using the device to avoid electrical risks or device malfunctions.
Yes.
This product relieves itching only through heat therapy and contains no medication, chemicals, or active substances.
It can help relieve itching and discomfort caused by:
- Mosquitoes
- Horseflies
- Wasps
- Bees
- Other similar insects
No.
This product is only intended to relieve itching and discomfort caused by insect bites. This product cannot:
- Prevent disease transmission
- Treat allergic reactions
- Replace professional medical diagnosis or treatment
If severe swelling, breathing difficulty, infection, or other serious symptoms occur, seek medical attention immediately.
People have different levels of heat tolerance, and different body areas vary in sensitivity.
Starting with a lower setting helps users find a more comfortable treatment intensity.
- Unplug the device before cleaning.
- Use a soft disinfectant wipe to clean the heating plate.
- Do not immerse the device in water.
- Do not use alcohol, solvents, or abrasive cleaners.
Keep the device dry and avoid storing it in direct sunlight.